Avaya Aura™ Contact Center a product that comes from the Nortel-heritage times and as evolution of the Nortel Contact Center 6.0 and Symposium brand Contact Center for which we also offer services.

Customer Interaction Center (CIC) by Interactive Intelligence A all in-one platform that is both, easy to deploy, mantain, and allows the customer to address all their needs from basic IP-PBX, Contact Center, Self-Service and Recording for Compliance in one single platform, ready for integrations at all levels.

Aspect® PerformanceEdge™ In addition to workforce optimization, PerformanceEdge™ from Aspect® Software empowers the administrators to evolve the administration and operational performance of the Contact Center by combining best in class applications such as workforce, performance and campaign management applications with the next-generation recording and quality management and integrated coaching and eLearning to deliver what we know as Contact Center Performance Optimization. PerformanceEdge™ interoperates in perfect harmony to contribute to ease the administration challenges that contact center managers face everyday, empowering them to act immediately having a holistic view of how the inbound, outbound and blended mix of resources at the contact center can interoperate at a controlled cost and yet, provide the highest service level and optimal results aligned with strategic goals. The way the applications included in PerformanceEdge™ interoperate and communicate with each other, and how they collect data that is managed in a centralized way, make possible the reporting of results, creation of forecasts, planification of schedules, analysis of calls and statistical trend analysis, creation and tracking of Key Performance Indicators. The outcome of these analysis and results can be used as provided or taken to a personalization level that provides the required information to each resource at the contact center.

* Avaya Aura™ Contact Center, Interaction Center by Interactive Intelligence® and PerformanceEdge™ by Aspect® are Trade Marks, and Registered marks of their respective owners. Vernet Group LLC, is a Certified Business Partner of these companies and uses their brands, and references under proper authorization.