Customer Care Solutions Vernet Group is a consolidated System integrator; we focus on providing our customer with excellence in Professional Services for the best-of-breed in Contact Center Platforms
Avaya Aura™ Contact Center a product that comes from the Nortel-heritage times and as evolution of the Nortel Symposium, and Contact Center 6.0 that can integrate with the Avaya CS1000 in its proprietary AML version or with SIP connectivity to integrate with other PBX-brands.
Customer Interaction Center (CIC) by Interactive IntelligenceAn all in-one platform that is both, easy to deploy, maintain, and allows the customer to address all their needs from basic IP-PBX, Contact Center, Self-Service and Recording for Compliance in one single platform, ready for integrations at all levels.
Aspect® PerformanceEdge™ In addition to workforce optimization, PerformanceEdge™ from Aspect® Software empowers the administrators to evolve the administration and operational performance of the Contact Center by combining best in class applications such as workforce, performance and campaign management applications with the next-generation recording and quality management and integrated coaching and eLearning to deliver what we know as Contact Center Performance Optimization.
* Avaya Aura™ Contact Center, Interaction Center by Interactive Intelligence® and PerformanceEdge™ by Aspect® are Trade Marks, and Registered marks of their respective owners. Vernet Group LLC, is a Certified Business Partner of these companies and uses their brands, and references under proper authorization.